System is down.
lluusskkii
HOBBYOP

3 months ago

The trial period has expired. Please make the payment to continue using the system. This message appears, but I can't pay because the invoice is showing $0.

Solved

11 Replies

passos
MODERATOR

2 months ago

Hey, do you've any kind of invoices on the following link? https://railway.com/workspace/billing


passos
MODERATOR

2 months ago

do you've any kind of invoices on the following link? https://railway.com/workspace/billing


passos
MODERATOR

2 months ago

Also, is it through an upgrade button that you found that invoice?


passos
MODERATOR

2 months ago

Any screenshots are appreciated, as well as your workspace ID. You can find your workspace ID by going to Railway's project list, pressing CTRL + K, typing "active workspace id", and then copying it.


lluusskkii
HOBBYOP

2 months ago

id; b4a6defd-5b90-44a7-b5d3-df06809f5824 This invoice that is coming in as zero is currently being billing

1446467191040905200


passos
MODERATOR

2 months ago

@lukiss I've deleted your message as it contained your billing address. The invoice you're referring to shows a paid status with a zero amount, so you're all good. May I ask why you believe you still need to make a payment?


lluusskkii
HOBBYOP

2 months ago

Because I've been trying to log in for over a week and this keeps happening.

1446487509734265000


That looks like it's related to whatever you're hosting.


passos
MODERATOR

2 months ago

But that's an error on your SaaS and not Railway


If you have outstanding bills in Railway, you would not be able to access your services at all.


lluusskkii
HOBBYOP

2 months ago

Oh, I see, I'm just being silly, thank you very much.


Status changed to Solved passos 2 months ago


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