Hello Railway Team,

Following the October 21, 2026 Railway incident, our TechHelp NG service is currently showing a FAILED status.

We need assistance safely recovering access to its existing persistent volume.

Please advise how we can:

1. Confirm that the existing volume is intact.
2. Safely reconnect or access the volume without data loss.
3. Back up the existing data before attempting another deployment.
4. Restore the application without overwriting the original volume.

We would appreciate guidance from Railway staff on the appropriate recovery procedure. We can provide project identifiers, logs, and other technical details through a secure channel if necessary.

Thank you.

Drockolus IT Solutions Limited