25 days ago
Hello
Support Team, My Telegram bot is currently not responding to user messages. I checked the deployment logs and found a 502 Bad Gateway error occurring during requests to the Telegram API. Could you please assist in
resolving this connectivity issue? Thank you.
2 Replies
25 days ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • 25 days ago
25 days ago
Hey,
A 502 Bad Gateway on Telegram API calls can come from either Telegram itself (transient errors happen sometimes) or from something in your own infra (proxy, hosting).
A few things to check:
Test directly from your server: curl https://api.telegram.org/bot/getMe — if that also returns 502, it's a network/connectivity issue, not your bot's code.
Are you using a webhook or long polling? If webhook, check getWebhookInfo to see the last error Telegram recorded.
If you have a proxy in front (nginx, Cloudflare, etc.), check its logs too, not just your app's — a 502 there usually means your bot didn't respond in time.
Add retry with backoff, since Telegram occasionally has brief 502 blips.
Also worth checking Telegram's status/outage channels to see if others are reporting issues right now.
5 days ago
A 502 here can come from either Telegram itself or from the Railway service that’s receiving the webhook.
I’d first test the Telegram API directly from the Railway app:
curl -i "https://api.telegram.org/bot${BOT_TOKEN}/getMe"
If that returns 200, then the bot token and Railway -> Telegram connectivity are probably fine.
Next, check the webhook status:
curl -s "https://api.telegram.org/bot${BOT_TOKEN}/getWebhookInfo"
The useful fields are:
- url
- pending_update_count
- last_error_message
If Telegram is getting a 502 when calling your webhook, then I’d check the Railway service config next. Make sure the app is listening on 0.0.0.0 and on Railway’s $PORT, and that the public domain is pointing to the correct port.
If getMe returns 502 from Railway but works on your local machine, that would point more toward a network/connectivity issue.
Also, are you using webhook or long polling, and what framework/runtime is the bot using?
Don’t share the bot token publicly.