a month ago
Description of the issue:
My Railway trial has ended and my MySQL database is now offline. I cannot access or export my data.
Project Name: brave-benevolence
Service: MySQL Database
What I need:
I just need to export my database to a .sql file one last time before migrating to Supabase.
Can you please temporarily enable my database for 24-48 hours?
I will not deploy any new services. I only need access for export.
Thank you!
3 Replies
a month ago
We're not able to temporarily reactivate individual services on accounts without an active plan. Your trial has ended and the workspace currently has no subscription, so services are offline.
The path to access your MySQL data again is to subscribe to the Hobby plan ($5/month, which includes $5 of usage) from your workspace billing page. Once the workspace is back in good standing, your services will come back online and you can connect to MySQL and run your export. Your volume data is still attached to the service.
Status changed to Awaiting User Response Railway • 28 days ago
Railway
We're not able to temporarily reactivate individual services on accounts without an active plan. Your trial has ended and the workspace currently has no subscription, so services are offline. The path to access your MySQL data again is to subscribe to the Hobby plan ($5/month, which includes $5 of usage) from your [workspace billing page](https://railway.com/workspace/billing). Once the workspace is back in good standing, your services will come back online and you can connect to MySQL and run your export. Your volume data is still attached to the service.
a month ago
Hi, I understand. This is just for data export and migration.
I am a student and cannot afford the subscription right now.
Can you please make a one-time exception and enable my DB for 1 hour just for export?
My data is important for my project.
Status changed to Awaiting Railway Response Railway • 28 days ago
a month ago
Unfortunately we don't offer a student license at this time. We're also not able to grant temporary access to services on accounts without an active plan, even as a one-time exception. Your volume data is still retained on the MySQL service, so subscribing to the Hobby plan ($5/month) at your billing page will bring your services back online and you can run your export immediately.
Status changed to Awaiting User Response Railway • 28 days ago
21 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 21 days ago