The dashboard isn't loading for me & co-worker, but other co-worker it is

jefag

PROOP

a month ago

I have a team on the PRO plan.

My team-mate and I can't load the UI dashboard. We just get an error saying "The train has derailed ... we apologize...".

Another co-worker, can access their dashboard no problem.

I'm using chrome on a mac, and it's failing for over an hour. I've cleared browser cache and attempted logging in different ways.

edit: fixed error message.

Solved

3 Replies

Status changed to Awaiting Railway Response Railway • about 1 month ago

jefag

PROOP

a month ago

A third an fourth member of my team are also experience the same front-end access issue.

garrettmendelsohn

PRO

a month ago

Same here and logs wont load

mykal

EMPLOYEE

a month ago

Hey! are you still having problems here? If so, can you send me over a trace ID so I can investigate?

Thanks in advance!

Status changed to Awaiting User Response Railway • about 1 month ago

Railway

BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 27 days ago

Welcome!