The dashboard isn't loading for me & co-worker, but other co-worker it is

jefag

PROOP

23 days ago

I have a team on the PRO plan.

My team-mate and I can't load the UI dashboard. We just get an error saying "The train has derailed ... we apologize...".

Another co-worker, can access their dashboard no problem.

I'm using chrome on a mac, and it's failing for over an hour. I've cleared browser cache and attempted logging in different ways.

edit: fixed error message.

Solved

3 Replies

Status changed to Awaiting Railway Response Railway • 23 days ago

jefag

PROOP

22 days ago

A third an fourth member of my team are also experience the same front-end access issue.

garrettmendelsohn

PRO

22 days ago

Same here and logs wont load

mykal

EMPLOYEE

22 days ago

Hey! are you still having problems here? If so, can you send me over a trace ID so I can investigate?

Thanks in advance!

Status changed to Awaiting User Response Railway • 22 days ago

Railway

BOT

15 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 15 days ago

Welcome!