18 days ago
I paid for my subscription, but it has not been renewed, even though I received the following notification:
“Your payment went through, but your plan is still cancelled.
We received a payment for your outstanding invoice. Because your subscription was cancelled before the payment, your services are still stopped and won't restart on their own. Choose a plan to get everything running again.”
When I try to choose a plan, the system attempts to charge me again.
How can I restore the subscription that I have already paid for without being charged a second time?
1 Replies
18 days ago
Your $5 payment on September 16 settled an overdue invoice from August 26 that had gone unpaid past the grace period. Because the subscription was already cancelled by that point due to the missed payment, settling the old balance cleared your debt but did not reactivate the plan. To get back on a paid plan, you will need to resubscribe from your workspace's plans page: https://railway.com/workspace/plans
Status changed to Awaiting User Response Railway • 18 days ago
11 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 11 days ago