To Railway Support,

Our custom domain api.vetrya.com.br is stuck with the error:

"Failed to issue TLS certificate – Let's Encrypt rate limit reached.

This error cannot be automatically retried."

Context:

- The domain api.vetrya.com.br is attached to a FastAPI service.

- During initial setup, the domain was added/removed multiple times.

- DNS is now stable and correct:

- CNAME api.vetrya.com.br → callback-fastapi-production.up.railway.app

- Cloudflare proxy is disabled for the API (DNS only).

- The application responds correctly ({"status":"ok"}), but TLS cannot be issued.

- No retries have been attempted for many hours to avoid extending the rate limit.

Request:

Could you please reset/clear the ACME (Let’s Encrypt) state for this domain

or force a new certificate issuance?

Thank you.