I am escalating this issue formally because my support threads, including the one titled "Charged $5 for Hobby Plan Despite Promotional Link", are being closed without my consent and without a valid resolution.

A member of the Railway team, Noah, recently replied stating that before the discount can apply, I have to pay for the initial $5 charge to subscribe to the hobby tier. This is completely unacceptable and directly contradicts the exact terms of the promotion I utilized. The offer clearly states that the promotional credit covers the full cost of the Hobby plan ($5) plus $15 in usage. At no point do the terms state that a customer must pay for the first month out-of-pocket before the credits apply.

I require a billing manager to review this account immediately. I expect the unauthorized $5.00 charge to be reversed and refunded to my Visa card, and the promotional credits manually applied to my workspace as advertised.

I expect a prompt reply confirming that this refund has been processed.