a month ago
Hi team,
My trial credits ran out today and all my deployments have been paused. I believe this happened because of yesterday's incident with the build queue — I had several days and credits remaining before the incident, and today they're completely gone.
Could you please check if the incident caused abnormal credit consumption on my account and restore my trial credits?
Thank you!
1 Replies
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
What you're seeing (trial showing maxed out, $0 balance or $0 usage, the usage page failing to load, or deploys not triggering) is a display and routing issue tied to the May 19 GCP outage, not your actual account state. Our metrics pipeline is still recovering from that incident, and when those queries time out the dashboard incorrectly falls back to zero values and a maxed-out trial. Your real credit balance, trial period, and project state are intact in our billing system, no credits were consumed during the outage. The team is actively rolling traffic off the impacted system and the dashboard should self-correct once it stabilizes. We're sorry for the disruption.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 27 days ago