9 months ago
I noticed on my dashboard it shows my remaining credit but right next to it, it states "4 days". Is this an expiration of my credits, or is it an estimation of how long my credits will last based off my recent usage?
I checked the docs both now and before I signed up and it states:
"When you sign up for the free Trial, you will receive a one-time grant of $5 in credits that you can use to try out Railway. The credits will be applied towards any usage on the platform and do not expire. If you upgrade to a plan while you still have a credit balance from the trial, the remaining balance will carry over to your new plan."
In that text you can see "The credits will be applied towards any usage on the platform and do not expire", based off this I expected to be able to go through the full $5 before needing to upgrade to the hobby plan. Is that not the case?
2 Replies
9 months ago
Hello,
Credits themselves do not expire, but your Trial plan does, from the information you provided your Trial plan will expire in 4 days regardless of your remaining credits, then you will need to upgrade to a paid plan.
When you upgrade to a paid plan, any remaining Trial credits will be awarded to you to use on the Paid plan as well.
Best,
Brody
Status changed to Awaiting User Response Railway • 9 months ago
brody
Hello,Credits themselves do not expire, but your Trial plan does, from the information you provided your Trial plan will expire in 4 days regardless of your remaining credits, then you will need to upgrade to a paid plan.When you upgrade to a paid plan, any remaining Trial credits will be awarded to you to use on the Paid plan as well.Best,Brody
9 months ago
Understood, thank you. I see that the docs have now been updated to properly reflect this limitation.
Status changed to Awaiting Railway Response Railway • 9 months ago
Status changed to Solved brody • 9 months ago