“Trial expired”
hitbullets
FREEOP
a month ago
Hello Railway team,
I’m on a Trial Workspace and I’m seeing inconsistent billing/usage UI states and want to confirm whether my credits are actually exhausted or if this is a trial expiration / account verification issue.
What I observe
- Billing page says Trial Workspace and mentions a $5 credit balance grant, but I do not see an explicit “remaining credits” counter there.
- Top banner sometimes shows “Trial expired” (or similar), which is confusing vs the $5 grant text.
- Billing history shows no charges/invoices.
- Usage for my project is extremely small (on the order of ~$0.01 accumulated usage), mostly memory.
- My production API is reachable and healthy on the custom domain after migration.
What I need from you
- Please confirm my actual remaining credit balance and whether the workspace trial has expired independent of credits.
- If credits are not zero, why does the UI indicate trial expiration / risk of shutdown?
- If anything is blocked due to missing payment method, please confirm the minimum required steps to keep services running reliably (Hobby plan vs adding a card).
0 Replies
Status changed to Awaiting Railway Response Railway • 26 days ago
Status changed to Solved hitbullets • 26 days ago