Hiya,

Railway's free trial credits expire after 30 days. Have a look at our docs for more info. Free Trial

To continue using your Services, please subscribe to the Hobby plan, which includes $5 of usage per month.

Best,

Railway Support

Yes i am aware of this but I was shown 4.66$ few hours back and also I did not use the site so how did the credits expire?

connect me to moderator or agent

The same thing happened to me. It says trial maxed out (in the top right), but if you look there are $5 credits available. I signed up three days ago.

yes exactly the same thing happened with me, what's the use of free trial if this is happening

Look like it fixed now.

yes it did

Now I'm getting this, while this wasn't happening until last night. Now what's the use of free plan

What you're seeing (trial showing maxed out, $0 balance or $0 usage, the usage page failing to load, or deploys not triggering) is a display and routing issue tied to the May 19 GCP outage, not your actual account state. Our metrics pipeline is still recovering from that incident, and when those queries time out the dashboard incorrectly falls back to zero values and a maxed-out trial. Your real credit balance, trial period, and project state are intact in our billing system, no credits were consumed during the outage. The team is actively rolling traffic off the impacted system and the dashboard should self-correct once it stabilizes. We're sorry for the disruption.

Note that deployments for Trial customers are also paused right now as we work through the backlog of redeployments related to the incident.

Actually, this is a bug; I'm having the same problem. I had credits, and now, out of nowhere, they're all gone.

What you're seeing (trial showing maxed out, $0 balance or $0 usage, the usage page failing to load, or deploys not triggering) is a display and routing issue tied to the May 19 GCP outage, not your actual account state. Our metrics pipeline is still recovering from that incident, and when those queries time out the dashboard incorrectly falls back to zero values and a maxed-out trial. Your real credit balance, trial period, and project state are intact in our billing system, no credits were consumed during the outage. The team is actively rolling traffic off the impacted system and the dashboard should self-correct once it stabilizes. We're sorry for the disruption.

Facing same issue, today morning i had 4.90 USD credits left. I made my account day before yesterday, Railway kindly fix this issue.

Project id : 492c6690-0f7a-4597-852a-ad4fd04ccf43

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.