2 months ago
I paid $5.00 on August 10, 2026 (Receipt #2097-6260, Invoice O4EP259D-0005, Visa ending 3828), which includes the Hobby plan subscription (Jul 22–Aug 22, 2026).
However, my Billing page still shows "Trial Workspace" as the active plan, and the "Unlock Hobby plan" button is still visible. When I try to deploy, I get the "Limited Access — Your trial has expired" error and deployments fail with "There was an error deploying from source."
The invoice clearly shows "Hobby plan — $5.00" as a line item, so the plan should be active.
Could you please activate the Hobby plan on my account so I can deploy? My service has been offline since the trial expired.
Thank you.
1 Replies
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Your $5.00 payment on August 10 settled an older outstanding invoice from a previous billing period (Jul 22 - Aug 22), but because that invoice had gone unpaid for an extended period, your subscription was already cancelled. Paying the old balance clears the debt but does not reactivate the plan.
The repeated attempts to resubscribe afterward triggered our payment processor's fraud protection, which was blocking further payments. We've cleared that block, so you should now be able to subscribe to the Hobby plan again from your workspace plans page.
Status changed to Awaiting User Response Railway • about 2 months ago
Status changed to Solved dizzydes90 • about 2 months ago