4 hours ago
Hi Railway team,
My free trial has expired, and my PostgreSQL database is now inaccessible (connections are being closed by the server). I'd like to add a payment method to reactivate it temporarily, but my prepaid card was rejected since Railway only accepts credit cards for subscriptions, and I don't currently have one.
I'm migrating off Railway to another provider, so I don't need long-term access, I just need to export my existing data (via pg_dump) before it's deleted. Could you please grant temporary access to my database so I can complete this export?
Project/database details:
- Project name: posts-database
- Database host: junction.proxy.rlwy.net
- Port: 38434
Thanks so much for your help.
Faith Wanjiru
2 Replies
4 hours ago
We're not able to grant temporary access to services on inactive accounts, including for data export. The path to regain access is to subscribe to a paid plan at your workspace billing page, which will bring your services back online so you can run pg_dump yourself. We do require a bank-issued credit or debit card for subscriptions, as prepaid cards are not supported.
Status changed to Awaiting User Response Railway • about 4 hours ago
2 hours ago
Hey, as mentioned above Railway doesn't grant temporary access to services on inactive accounts. You can, if you haven't already, downgrade to the free plan at https://railway.com/workspace/plans and redeploy your database afterwards, which would grant you access to export it.
Status changed to Awaiting Railway Response Railway • about 2 hours ago
Status changed to Awaiting User Response Railway • about 2 hours ago
Status changed to Solved Railway • about 2 hours ago