Trial Expired
kaushalrathour
FREEOP

22 days ago

Hi Railway Team,

My trial expired today, but I only created the account today and I still have all my credits remaining. Could you please check why the trial was marked as expired?

Thanks.

Solved

3 Replies

Railway
BOT

22 days ago

You're currently on a limited trial. This typically occurs when a GitHub account doesn't meet our criteria for a full trial, which can be due to the account being relatively new or having limited activity history. Unfortunately, trial eligibility cannot be re-evaluated, but you can upgrade to a paid plan to access the full platform features.


Status changed to Awaiting User Response Railway 22 days ago


Status changed to Solved Railway 22 days ago


Railway

You're currently on a limited trial. This typically occurs when a GitHub account doesn't meet our criteria for a full trial, which can be due to the account being relatively new or having limited activity history. Unfortunately, trial eligibility cannot be re-evaluated, but you can upgrade to a paid plan to access the full platform features.

kaushalrathour
FREEOP

22 days ago

Hi, I understand the eligibility policy.

However, this account is newly created on Railway and has been placed on a limited trial despite having available credits.

I’m currently working as an indie developer with budget constraints, so the trial period is important for me to evaluate the platform properly. Once I complete validation of my project and usage, I do intend to upgrade to a paid plan.

If there is any manual override or exception process, I would appreciate a review. If not, please confirm so I can plan accordingly and proceed with alternative or paid options.

Thank you for your time.

Screenshot 2026-05-24 at 12.12.33 AM.png

Screenshot 2026-05-24 at 12.12.53 AM.png


Status changed to Awaiting Railway Response Railway 22 days ago


Railway
BOT

22 days ago

There is no manual override or exception process for trial eligibility. To continue using the platform, you would need to subscribe to a paid plan from your workspace billing settings, and your existing $5.00 credit balance will apply toward usage.


Status changed to Awaiting User Response Railway 22 days ago


Status changed to Solved Railway 22 days ago


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