a month ago
Hi Railway Team,
My trial expired today, but I only created the account today and I still have all my credits remaining. Could you please check why the trial was marked as expired?
Thanks.
3 Replies
a month ago
You're currently on a limited trial. This typically occurs when a GitHub account doesn't meet our criteria for a full trial, which can be due to the account being relatively new or having limited activity history. Unfortunately, trial eligibility cannot be re-evaluated, but you can upgrade to a paid plan to access the full platform features.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Solved Railway • about 1 month ago
Railway
You're currently on a limited trial. This typically occurs when a GitHub account doesn't meet our criteria for a full trial, which can be due to the account being relatively new or having limited activity history. Unfortunately, trial eligibility cannot be re-evaluated, but you can upgrade to a paid plan to access the full platform features.
a month ago
Hi, I understand the eligibility policy.
However, this account is newly created on Railway and has been placed on a limited trial despite having available credits.
I’m currently working as an indie developer with budget constraints, so the trial period is important for me to evaluate the platform properly. Once I complete validation of my project and usage, I do intend to upgrade to a paid plan.
If there is any manual override or exception process, I would appreciate a review. If not, please confirm so I can plan accordingly and proceed with alternative or paid options.
Thank you for your time.
Attachments
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
There is no manual override or exception process for trial eligibility. To continue using the platform, you would need to subscribe to a paid plan from your workspace billing settings, and your existing $5.00 credit balance will apply toward usage.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Solved Railway • about 1 month ago