a month ago
Hello Railway Support,
My trial has expired after the 30-day period, but I still have $3.4583 of remaining credits.
The trial information stated that it would expire either when the credits were fully used or when the 30-day trial period ended. Since I still have remaining credits, I would like to confirm what happens to this unused balance after the trial expires.
Could you please clarify whether these remaining credits can still be used after upgrading to a paid plan, or if they are lost after the trial period ends?
Thank you.
3 Replies
a month ago
Trial credits do not carry over once the trial has fully lapsed. They only carry over if you upgrade to a paid plan (Hobby or Pro) while the trial is still active. Since your trial period has ended, upgrading now would start fresh with the Hobby plan's included $5 monthly credit rather than preserving the old trial balance. You can upgrade from your workspace billing page.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
Trial credits do not carry over once the trial has fully lapsed. They only carry over if you upgrade to a paid plan (Hobby or Pro) while the trial is still active. Since your trial period has ended, upgrading now would start fresh with the Hobby plan's included $5 monthly credit rather than preserving the old trial balance. You can upgrade from your [workspace billing page](https://railway.com/account/billing).
a month ago
Thank you for the clarification.
However, I would like to point out that the trial information states that the free trial expires when either the 30-day period ends or when the credits are fully used. This wording can be confusing because it suggests that users can use their credits until either condition happens, without mentioning that unused credits will be lost if the 30-day period ends first.
Could you please consider updating the trial information to make this clearer, so other users do not misunderstand how the trial credits work?
Thank you.
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
That's fair feedback. The trial does end on whichever condition is met first (30 days or credits exhausted), and we can see how the current wording could imply unused credits persist beyond the time limit. Thanks for flagging the ambiguity.
Status changed to Awaiting User Response Railway • 27 days ago
Status changed to Solved harith-asif • 27 days ago