3 months ago
Good morning! After yesterday's outage, my trial maxed out and I can no longer use Railway to work on my project. I had 27 days left in my trial and it is very unfortunate this happened. I'm hoping that this is a bug. Thank you!
1 Replies
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
What you're seeing (trial showing maxed out, $0 balance or $0 usage, the usage page failing to load, or deploys not triggering) is a display and routing issue tied to the May 19 GCP outage, not your actual account state. Our metrics pipeline is still recovering from that incident, and when those queries time out the dashboard incorrectly falls back to zero values and a maxed-out trial. Your real credit balance, trial period, and project state are intact in our billing system, no credits were consumed during the outage. The team is actively rolling traffic off the impacted system and the dashboard should self-correct once it stabilizes. We're sorry for the disruption.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 3 months ago