17 days ago
I received a "trial maxed out" notification, but I still have $4.49 in credits remaining on my account. I need to confirm whether my project will continue to run tomorrow and beyond while these credits are being used.
Could you please clarify:
Will my project remain online as long as I have credits available?
When exactly will the project be stopped if credits run out and no payment method is added?
Is there any action I need to take now to ensure continuity?
4 Replies
Status changed to Awaiting Railway Response Railway • 17 days ago
17 days ago
Same problem. Had about 25 days and 4.94 creds
17 days ago
Same here, when I open the usage page, it didn't manage to retrieve the data. After playing around, I saw the credit back as $4.01 but the automatic deploy from GIT is still blocked. I see the same issue happened for other users 6 days ago.
17 days ago
This is first time I use Railway, if this is going to happen for a paid subscription, maybe it would be better to switch to other Hosting :-(
17 days ago
What you're seeing (trial showing maxed out, $0 balance or $0 usage, the usage page failing to load, or deploys not triggering) is a display and routing issue tied to the May 19 GCP outage, not your actual account state. Our metrics pipeline is still recovering from that incident, and when those queries time out the dashboard incorrectly falls back to zero values and a maxed-out trial. Your real credit balance, trial period, and project state are intact in our billing system, no credits were consumed during the outage. The team is actively rolling traffic off the impacted system and the dashboard should self-correct once it stabilizes. We're sorry for the disruption.
This was an exceptional incident and not something you'd encounter under normal circumstances. Your project will stay online. The "Trial maxed out" banner is a display issue tied to the May 19 GCP outage, not the actual trial state.
Status changed to Awaiting User Response Railway • 17 days ago
10 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 10 days ago
