Trial user with no other projects, not being able to deploy new services from template

a year ago

Hi, I use a trial user for demos, but it is unable to deploy services, despite no real resource use, and no other live projects. Please see attached screen recording

project ID: 6a3d05fc-3ee5-47d4-9882-dbc44f885f09

Solved

13 Replies

a year ago

pulling out of dms -- you have tried deploying this on a paid plan right? if so, what is the outcome?


a year ago

and could you link to the template?


a year ago

Yes, on paid plan it deploys as expected.
And, this is not the only template I have seen the dehavior with (on this trial user)

tempalte: https://railway.app/template/L8TUlT


a year ago

Same behavior here recorded almost 2 months ago : https://youtu.be/LJFek8JP8TE?si=cEzJ0CTDH9svSvbu&t=20 though this is a much larger template that could possible exceed the resource use already on launch?


a year ago

1314626050449215500


a year ago

oh


a year ago

what email do you have attached to your trial? (feel free to dm me it)


a year ago

nvm found it, removed the limitiation from your account permanently


a year ago

Thanks! so now it is like any other freshly created trial account? 🙂


a year ago

freshly created trial accounts have a chance to be limited until you upgrade to a paid plan, for the sole purpose of helping you do the videos I have removed that limitation permanently from your trail account.

please communicate to your user base that if they are on a limited trial there is only one solution for them and that is to upgrade to a paid plan.


a year ago

Perfect, that's a clear instruction! Thanks


a year ago

no problem!


a year ago

!s


Status changed to Solved brody over 1 year ago


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