ugraded to pro plan but it still shows hobby
imranshaikh369
FREEOP

24 days ago

We just upgraded to pro plan but it still shows as hobby why?

Solved

5 Replies

Railway
BOT

24 days ago

Your workspace is currently on the Hobby plan with an INACTIVE subscription, and we don't see a Pro upgrade or any payment processed on this account. If you completed the upgrade using a different login (a different email, GitHub, or Google account), that change would live on that other workspace. You can upgrade to Pro from your workspace billing page.


Status changed to Awaiting User Response Railway 24 days ago


Railway

Your workspace is currently on the Hobby plan with an INACTIVE subscription, and we don't see a Pro upgrade or any payment processed on this account. If you completed the upgrade using a different login (a different email, GitHub, or Google account), that change would live on that other workspace. You can upgrade to Pro from [your workspace billing page](https://railway.com/workspace/billing).

imranshaikh369
FREEOP

24 days ago

this is the workspace name "stephenhacking's Projects"


Status changed to Awaiting Railway Response Railway 24 days ago


Railway
BOT

24 days ago

The workspace on the account you're writing from is named "imranshaikh369's Projects", not "stephenhacking's Projects". The Pro upgrade was likely completed under a different Railway account. Try logging in with the email, GitHub, or Google account you used when upgrading, and you'll find the Pro workspace there.


Status changed to Awaiting User Response Railway 24 days ago


imranshaikh369

this is the workspace name "stephenhacking's Projects"

imranshaikh369
FREEOP

24 days ago

im part of this workpsace "stephenhacking's Projects"


Status changed to Awaiting Railway Response Railway 24 days ago


Railway
BOT

24 days ago

The account you're writing from has one workspace, and it is on the Hobby plan with no payment history or Pro upgrade on record. Being a member of a workspace owned by a different account does not change your own workspace's plan. If the Pro upgrade was made on that other workspace, only its owner would see it reflected. You can upgrade your own workspace to Pro from your billing page.


Status changed to Awaiting User Response Railway 24 days ago


Railway
BOT

17 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 17 days ago


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