24 days ago
We just upgraded to pro plan but it still shows as hobby why?
5 Replies
24 days ago
Your workspace is currently on the Hobby plan with an INACTIVE subscription, and we don't see a Pro upgrade or any payment processed on this account. If you completed the upgrade using a different login (a different email, GitHub, or Google account), that change would live on that other workspace. You can upgrade to Pro from your workspace billing page.
Status changed to Awaiting User Response Railway • 24 days ago
Railway
Your workspace is currently on the Hobby plan with an INACTIVE subscription, and we don't see a Pro upgrade or any payment processed on this account. If you completed the upgrade using a different login (a different email, GitHub, or Google account), that change would live on that other workspace. You can upgrade to Pro from [your workspace billing page](https://railway.com/workspace/billing).
24 days ago
this is the workspace name "stephenhacking's Projects"
Status changed to Awaiting Railway Response Railway • 24 days ago
24 days ago
The workspace on the account you're writing from is named "imranshaikh369's Projects", not "stephenhacking's Projects". The Pro upgrade was likely completed under a different Railway account. Try logging in with the email, GitHub, or Google account you used when upgrading, and you'll find the Pro workspace there.
Status changed to Awaiting User Response Railway • 24 days ago
imranshaikh369
this is the workspace name "stephenhacking's Projects"
24 days ago
im part of this workpsace "stephenhacking's Projects"
Status changed to Awaiting Railway Response Railway • 24 days ago
24 days ago
The account you're writing from has one workspace, and it is on the Hobby plan with no payment history or Pro upgrade on record. Being a member of a workspace owned by a different account does not change your own workspace's plan. If the Pro upgrade was made on that other workspace, only its owner would see it reflected. You can upgrade your own workspace to Pro from your billing page.
Status changed to Awaiting User Response Railway • 24 days ago
17 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 17 days ago