24 days ago
When i try to access my workspace it never load. infact nothing is working. when i upgrade to paid plan i got charged twice. this is the error log:
Request URL
https://backboard.railway.com/graphql/internal?q=workspace
Request Method
POST
Status Code
{errors: [{message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}],…}
data: null
errors: [{message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}]
0: {message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}
1 Replies
Status changed to Awaiting Railway Response Railway • 24 days ago
23 days ago
Your account has two Hobby plan subscriptions that were created seconds apart, which is causing the workspace loading error. This is a billing system issue on our end that requires us to remove the duplicate subscription. We've done so and you should receive a refund for the duplicate charge within 5-10 business days. Let us know if you still have issues.
Status changed to Awaiting User Response Railway • 23 days ago
16 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 16 days ago