Unable to access my workspace
adeel838
HOBBYOP

a month ago

When i try to access my workspace it never load. infact nothing is working. when i upgrade to paid plan i got charged twice. this is the error log:

Request URL

https://backboard.railway.com/graphql/internal?q=workspace

Request Method

POST

Status Code

  1. {errors: [{message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}],…}
    1. data: null
    2. errors: [{message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}]
      1. 0: {message: "Customer has multiple subscriptions", locations: [{line: 20, column: 3}],…}
Solved

1 Replies

Status changed to Awaiting Railway Response Railway about 1 month ago


sam-a
EMPLOYEE

a month ago

Your account has two Hobby plan subscriptions that were created seconds apart, which is causing the workspace loading error. This is a billing system issue on our end that requires us to remove the duplicate subscription. We've done so and you should receive a refund for the duplicate charge within 5-10 business days. Let us know if you still have issues.


Status changed to Awaiting User Response Railway about 1 month ago


Railway
BOT

24 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 24 days ago


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