Can you connect to the database with the Data tab?

Yes

Can your application deployed to Railway connect to the database?

Are you perhaps behind some firewall at a workplace or school?

I am not behind any firewall. We tested on two different computers and two different internet connections, but it still does not connect. The deployed application to Railway is connected to the database.

Hi, I'm looking into your connectivity issues. If you're able to not delete anything that would help to understand what's wrong.

I will let you know once I am done so you can delete things if you need.

Ok, if you need to delete the route you can. I've confirmed that our control plane and proxies have the correct routing information that you're using.

Is this issue still on going where your application cannot connect over those 2 proxy routes you're using for redis and postgres ?

Yes, it is still happening, but only on localhost. Should I delete the proxy routes?

So your application running on Railway using the same url and port does connect ?

Yes

I deleted the proxy associated with Redis and generated a new one, but the error still persists.

Would you mind sharing your geographical location?

No problem, São Paulo, Brazil

Sorry for the inconvenience but this has now been fixed and no action would be needed on your end, however we highly recommend having your app connect to the database via the private network by utilizing the URL variables that are marked as private.

To connect from places outside railway you need to get the database public networking credentials.

Go to your database service in Railway control panel (exemple Postgres) -> Settings -> Search for "Networking/Public Networking" then you will se an url like abcdefg.proxy.rlwy.net:48603.

Here you have the DATABASE_HOST and the DATABASE_PORT to connect with.

The DATABASE_PASSWORD, DATABASE_USERNAME, etc, keep the same.

You can also generate new domains.

Hope it help someone, i was having the same dificult