Unable to contact support

rckemal
PRO

3 months ago

project id: ebedc18f-0809-4aa4-b6a0-1f48bf8f910b
I am unable to contact support or log on to community site. please see the following details:

Description
Users are encountering a 500 error when attempting to access the support page and when logging into the community site. This issue prevents users from receiving assistance and engaging with the community, impacting their overall experience.
Steps to Reproduce
Navigate to the support page.
Click on the support link.
Observe the 500 error message displayed.
Navigate to the community site.
Attempt to log in.
Observe the same 500 error message upon logging in.

I can share Loom video via email or private chat.

Kind Regards,
Richard

Solved

0 Replies

3 months ago

Hello,

I am not able to reproduce the stated issue with either of the steps given, so a screen recording would be most appreciated.


rckemal
PRO

3 months ago

Hi Brody, how can I share the loom video privately?


3 months ago

Feel free to DM the screen recording.


3 months ago

Watched the video. It looks like this is limited to your account. I will bring this up with support engineering on Monday.


rckemal
PRO

3 months ago

Thank you 👌


3 months ago

Hello @CuriousMind - Could you please try to login again?


rckemal
PRO

3 months ago

Hey Brody, it works now. Thanks heaps.


3 months ago

!s


Status changed to Solved brody 3 months ago