Unable to create project (error: customer has multiple subscription)

lankiman

HOBBYOP

10 months ago

I just subscribed for the railway hobby plan, and i cant even create any project, i keep getting an error message saying customer has multiple subscription, my billing or usage tab wont even load on my account

Solved

13 Replies

lankiman

HOBBYOP

10 months ago

@Railway cmon i need to deploy a project i am stuck here

10 months ago

10 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response medim • 10 months ago

medim

MODERATOR

10 months ago

I escalated this to the team

medim

MODERATOR

10 months ago

Let's wait for an answer and please don't open duplicated threads

lankiman

HOBBYOP

10 months ago

Sorry about that

lankiman

HOBBYOP

10 months ago

Thanks

jake

EMPLOYEE

10 months ago

Fixed

Status changed to Awaiting User Response Railway • 10 months ago

medim

MODERATOR

10 months ago

@Lankiman Can you confirm that everything is working? Can you deploy your project?

Railway

BOT

10 months ago

Hello!

We've escalated your issue to our engineering team.

We aim to provide an update within 1 business day.

Please reply to this thread if you have any questions!

jake

EMPLOYEE

10 months ago

Invalidated the bad subscription. We will look into why that happened (attached ticket)

lankiman

HOBBYOP

10 months ago

@Medim Yes, thank you very much.

Status changed to Solved jake • 10 months ago

medim

MODERATOR

10 months ago

Railway

BOT

10 months ago

✅ The ticket Duplicate subscriptions issue on billing page has been marked as completed.

Welcome!