Unable to create project (error: customer has multiple subscription)
lankiman
HOBBYOP

3 months ago

I just subscribed for the railway hobby plan, and i cant even create any project, i keep getting an error message saying customer has multiple subscription, my billing or usage tab wont even load on my account

Solved

4 Replies

lankiman
HOBBYOP

3 months ago

@Railway cmon i need to deploy a project i am stuck here

medim
MODERATOR

3 months ago

!t

medim
MODERATOR

3 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response medim • 3 months ago

medim
MODERATOR

3 months ago

I escalated this to the team

medim
MODERATOR

3 months ago

Let's wait for an answer and please don't open duplicated threads

lankiman
HOBBYOP

3 months ago

Sorry about that

lankiman
HOBBYOP

3 months ago

Thanks

jake
EMPLOYEE

3 months ago

Fixed

Status changed to Awaiting User Response Railway • 3 months ago

medim
MODERATOR

3 months ago

@Lankiman Can you confirm that everything is working? Can you deploy your project?

Railway
BOT

3 months ago

Hello!

We've escalated your issue to our engineering team.

We aim to provide an update within 1 business day.

Please reply to this thread if you have any questions!

jake
EMPLOYEE

3 months ago

Invalidated the bad subscription. We will look into why that happened (attached ticket)

lankiman
HOBBYOP

3 months ago

@Medim Yes, thank you very much.

Status changed to Solved jake • 3 months ago

medim
MODERATOR

3 months ago

!s

Railway
BOT

3 months ago

✅ The ticket Duplicate subscriptions issue on billing page has been marked as completed.

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