Unable to Disconnect Slack from Account
michael-farwell
PROOP

10 months ago

I tried connecting my account to Slack, but it tried connecting to a user that is unable to add apps to our workspace. Now it won't disconnect so I can re-connect with my account.

5 Replies

echohack
EMPLOYEE

10 months ago

Hey Michael,

We offer Slack support for Enterprise customers, but I'm confused about what you're asking here with adding apps to your Workspace. Are you talking about your github account by chance?


Status changed to Awaiting User Response Railway 10 months ago


michael-farwell
PROOP

10 months ago

No, it is the Slack setting under Account Integrations. Is says I am connected as Amelia Bond, but that is not me. When I click the trash can, it clears for a split second and then shows the connection again. I was able to get a trace id for the error after clicking the trash can: "8607649404736645359". Not sure if that helps.

Attachments


Status changed to Awaiting Railway Response Railway 10 months ago


Hey Micheal,

I have gone ahead and removed that association from our system. You should be able to link your correct Slack account now.

- Angelo


Status changed to Awaiting User Response Railway 10 months ago


michael-farwell
PROOP

10 months ago

Thank you! I was able to reconnect, but when doing so I got an Error authenticating with slack error. My account does show that it is linked with the correct account tho.

Attachments


Status changed to Awaiting Railway Response Railway 10 months ago


Weird redirects... but glad you are settled!


Status changed to Awaiting User Response Railway 10 months ago


Status changed to Solved michael-farwell 10 months ago


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