Unable to input billing address, upgrade blocked
codexlf
HOBBYOP

a month ago

The Upgrade option from the trial is asking me to input my billing address, but the Billing page has no area to input an address.

Solved

3 Replies

Railway
BOT

a month ago

The billing address field is on the Billing page under the "Billing Info" section, where you can click "Update billing details" or "Add Billing Address" to open the address form.


Status changed to Awaiting User Response Railway • about 1 month ago


codexlf
HOBBYOP

a month ago

That option doesn't exist for me:

upgrade-blocked.png

Attachments


Status changed to Awaiting Railway Response Railway • about 1 month ago


sam-a
EMPLOYEE

a month ago

Sorry you are having problems. I can see you are active on a Hobby plan now, so it looks like you resolved the issue. If we've got that wrong somehow, can you try in a different browser or do a hard page refresh? We made a recent update and have had reports from some customers that their browser was caching the old page.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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