Just a guess here, do you use Revolut? If so, you could be using a "specific currently only" card. That's what got my payments declined.

No, I’m not using Revolut. I’m from Pakistan, and Revolut isn’t available here. I’m trying to make the payment using a SadaPay card, but it's not going through.

I really want to buy the plan—can you please help me with a solution or suggest a payment method that works in Pakistan?

Thanks in advance!

Hard to say, they're with Mastercard. So the payment should be accepted. It might be an anti-abuse system from Railway. You'll have to wait for RW Support to help you. Sorry I coudn't be of more help.

I’m reaching out to ask when I can expect a response regarding the payment issue I’m facing. I’m trying to purchase a Hobby plan using my SadaPay (Mastercard issued) card from Pakistan, but the payment keeps getting declined.

Could you please let me know:

1. When your support team will get back to me?

2. Where and how I will receive the response (email or within the Railway app)?

3. If there is anything else I can do from my end to resolve this issue sooner?

Thank you for your help. Looking forward to your response.

Hey, users below the pro plan don't have any SLA regarding response time. Regarding your issue, this is usually related to your bank, however, since you have mentioned that you have already checked with your bank, I can only recommend you to try a different credit/debit card to potentially resolve this issue yourself.