Unable to reach public URL

deepu-previu

PROOP

3 months ago

For the last 5 mins, I am getting errors from the API's hosted on the spring boot app on:

https://previuagenticplatform-production.up.railway.app

Please check and let me know in case of any issue

Also, all API's are throwing

{

"status": 500,

"message": "An unexpected error occurred",

"timestamp": "2026-07-18T10:40:54.527662323"

}

$20 Bounty

3 Replies

Railway

BOT

3 months ago

This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.

Status changed to Open Railway • 3 months ago

darseen

HOBBYTop 5% Contributor

3 months ago

Your URL is reachable since it's responding with an error message. The problem could be caused by numerous things, and can't be determined by the generic error message your app is returning. Check if it connects to any other services (like a database), and make sure there are no issues there. Any additional error logs that you see should be helpful in determining the root cause of the issue.

mrhamza01

HOBBY

3 months ago

The application appears to be running correctly, as the health endpoint returns 200 OK:

https://previuagenticplatform-production.up.railway.app/health

Since the health check is successful but all other APIs are returning 500 Internal Server Error, this is most likely an application-level issue rather than a Railway platform issue. The most likely causes are a database connection problem, missing/incorrect environment variables, or another backend dependency failing. Checking the application logs should reveal the exact exception causing the 500 responses.

aceweb

HOBBY

3 months ago

500 may very well be caused by an application error rather than a service connection. Check and share logs in order to get further help, without logs not much can be done

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