2 years ago
I am on a hobby plan currently and trying to transfer ownership of one of my projects to my partner who is on a pro plan. When I try to transfer the project, I get the following error popup in the UI:
"Failed to initiate transfer. We were unable to initiate your project transfer. Please contact support if this error persists."
When I inspect the request, I see the error from the server is "Please ask the new owner to upgrade to the Hobby Plan to transfer your project to their account.".
Project ID: 9a08b237-b7b7-4eb7-9b69-a00913a1a00b
5 Replies
2 years ago
do they have an unpaid invoice?
I can ask, but I'd doubt it since I had to ask her to upgrade the account after seeing the error message.
2 years ago
then that error message likely means their personal account is still a trial, even though they have a pro workspace
Yep that was the issue. I was added to the workspace and was able to transfer no problem. Thanks for your help
2 years ago
happy to hear that