a year ago
Hey! I'm trying to link my current Discord account to my Railway account. I have an old Discord account linked to my Railway account, but when I try to remove it.. it just automatically re-links. I tried connecting this account to my Railway account, but it won't update it in my account.
I no longer have access to the old Discord account (lost phone number), or i'd unlink it from the old Discord account.
Is there any way I could get assistance unlinking the Discord account linked to my account, so I can link this one? My Railway username is "Dmitry".
Thank you!
8 Replies
a year ago
N/A
a year ago
Hi Dmitry! 👋
This seems to be a caching or account-linking persistence issue on Railway’s backend.
To properly unlink your old Discord account and link the new one, try the following steps:
- Clear all active sessions from your Railway account (Account Settings → Security).
- Go to Discord Settings → Authorized Apps and remove Railway if it's listed.
- Log out of both Discord and Railway completely.
- Log in to Railway again, ensure you're signed in with your desired Discord account in the same browser, then go to Railway Settings → Linked Accounts and try linking again.
If that still doesn’t work:
- Submit a support ticket or directly email support at support@railway.app with your Railway username ("Dmitry") and a note requesting manual unlinking of the old Discord account from the backend.
If this solves your issue kindly mark it as solved.
Status changed to Open chandrika • 11 months ago
nishil61
Hi Dmitry! 👋 This seems to be a caching or account-linking persistence issue on Railway’s backend. To properly unlink your old Discord account and link the new one, try the following steps: 1. Clear all active sessions from your Railway account (Account Settings → Security). 2. Go to Discord Settings → Authorized Apps and remove Railway if it's listed. 3. Log out of both Discord and Railway completely. 4. Log in to Railway again, ensure you're signed in with your _desired Discord account_ in the same browser, then go to Railway Settings → Linked Accounts and try linking again. If that still doesn’t work: * Submit a support ticket or directly email support at [support@railway.app](mailto:support@railway.app) with your Railway username ("Dmitry") and a note requesting manual unlinking of the old Discord account from the backend. If this solves your issue kindly mark it as solved.
a year ago
Yeah I'll need assistance from the Railway team I think, as I'm unable to login to the other account in order to remove the connection from the account. Once that other account is unlinked manually from my account, I should be able to link my current one 🙂
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response medim • 11 months ago
a year ago
user is having trouble unlinking discord from old account
Status changed to Awaiting User Response Railway • 11 months ago
Status changed to Awaiting Railway Response Railway • 11 months ago
Status changed to Solved dmitry • 11 months ago
a year ago
!s
Status changed to Solved medim • 11 months ago