4 months ago
Hey! I'm trying to link my current Discord account to my Railway account. I have an old Discord account linked to my Railway account, but when I try to remove it.. it just automatically re-links. I tried connecting this account to my Railway account, but it won't update it in my account.
I no longer have access to the old Discord account (lost phone number), or i'd unlink it from the old Discord account.
Is there any way I could get assistance unlinking the Discord account linked to my account, so I can link this one? My Railway username is "Dmitry".
Thank you!
4 Replies
4 months ago
N/A
4 months ago
Hi Dmitry! 
This seems to be a caching or account-linking persistence issue on Railway’s backend.
To properly unlink your old Discord account and link the new one, try the following steps:
Clear all active sessions from your Railway account (Account Settings → Security).
Go to Discord Settings → Authorized Apps and remove Railway if it's listed.
Log out of both Discord and Railway completely.
Log in to Railway again, ensure you're signed in with your desired Discord account in the same browser, then go to Railway Settings → Linked Accounts and try linking again.
If that still doesn’t work:
Submit a support ticket or directly email support at support@railway.app with your Railway username ("Dmitry") and a note requesting manual unlinking of the old Discord account from the backend.
If this solves your issue kindly mark it as solved.
Status changed to Open chandrika • 4 months ago
nishil61
Hi Dmitry!This seems to be a caching or account-linking persistence issue on Railway’s backend.To properly unlink your old Discord account and link the new one, try the following steps:Clear all active sessions from your Railway account (Account Settings → Security).Go to Discord Settings → Authorized Apps and remove Railway if it's listed.Log out of both Discord and Railway completely.Log in to Railway again, ensure you're signed in with your desired Discord account in the same browser, then go to Railway Settings → Linked Accounts and try linking again.If that still doesn’t work:Submit a support ticket or directly email support at support@railway.app with your Railway username ("Dmitry") and a note requesting manual unlinking of the old Discord account from the backend.If this solves your issue kindly mark it as solved.
4 months ago
Yeah I'll need assistance from the Railway team I think, as I'm unable to login to the other account in order to remove the connection from the account. Once that other account is unlinked manually from my account, I should be able to link my current one 
4 months ago
!t
4 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response medim • 4 months ago
4 months ago
user is having trouble unlinking discord from old account
Status changed to Awaiting User Response Railway • 4 months ago
Status changed to Awaiting Railway Response Railway • 4 months ago
Status changed to Solved dmitry • 4 months ago
4 months ago
!s
Status changed to Solved medim • 4 months ago