Unable to upgrade to Hobby Plan
naomirross
FREEOP

10 months ago

Hello me and my team were using the trial for our sql project and I'm trying to upgrade to the hobby plan but when I subscribed I get the error "undefined has no properties" above where you enter your card information. In the console log it says 'Cookie "__cflb" has been rejected because it is in a cross-site context and it's "SameSite" is "Lax" or "Strict". Also I am sure my information is correct.

19 Replies

naomirross
FREEOP

10 months ago

N/A


naomirross
FREEOP

10 months ago

Also I've tried different cards & browsers


brody
EMPLOYEE

10 months ago

hello,

could you provide a screenshot of such errors?


naomirross
FREEOP

10 months ago

Yes one second


naomirross
FREEOP

10 months ago

This is the error I get when im on icognito mode

1367127191124705300


naomirross
FREEOP

10 months ago

This is the error I was mentioning before in my regular browser

1367127242894737400


brody
EMPLOYEE

10 months ago

the second picture, is that still using link?


naomirross
FREEOP

10 months ago

No the option to use link doesn't pop up in my regular browser


naomirross
FREEOP

10 months ago

I just tried on my phone and got this if it helps

1367129046659367000


brody
EMPLOYEE

10 months ago

interesting, I'll try to reproduce


naomirross
FREEOP

10 months ago

If there's anything I can do to help just lmk🫡


brody
EMPLOYEE

10 months ago

what browser are you using on desktop?


naomirross
FREEOP

10 months ago

I primarily use firefox but the icognito screenshot is chrome and the mobile screenshot is safari


naomirross
FREEOP

10 months ago

Im presenting my project tomorrow, is there any temporary way around this if it cannot be resolved?


brody
EMPLOYEE

10 months ago

looks like you have a trial account in good standing with a full $5 in credits, but you have nothing deployed? im not sure what the project is, but would it not run on the trial plan for a few days?


naomirross
FREEOP

10 months ago

It's under a different name sorry about that it's under mlskinner's project and it's called zesty-encouragement


brody
EMPLOYEE

10 months ago

i dont see anything wrong with that account either?


naomirross
FREEOP

10 months ago

1367162232454250800
1367162232877617200


naomirross
FREEOP

10 months ago

Im getting this error and assumed it was because the trial is over since I haven't gotten an error like this before and ran the same configurations

1367162948723802285


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