2 years ago
I'm trying to withdraw my template kickacks to Github Sponsors, but the Submit button is greyed out (disabled). Above it it mentions that "Prepaid users cannot send credit transfers, but they may receive them. To send credits, please upgrade to a usage-based account." This stays no matter what amount I put or which withdrawal option I choose. This doesn't make sense for the earnings page - prepaid users should still be able to use the template earnings.
30 Replies
2 years ago
n/a
2 years ago
screenshot please
2 years ago

2 years ago
have you withdrawn before?
2 years ago
yes
2 years ago
i have no record of that in our database, but i see we have done a one time sponsor for you on june 19th in github
2 years ago
did you talk to matt for that?
2 years ago
yeah, i think he did that manually
2 years ago
i see
2 years ago
okay, ill assess my options and get back to you, its likely that ill do this one manually too and going forward you would need to be on a usage-based account.
2 years ago
thanks, still sort of confused, though - why should earnings be locked behind a usage based account? you cant send credit transfers with that page anyways
2 years ago
not sure sorry
2 years ago
@sixfalls - please check the page again
2 years ago
i see it - i forgot to mention but could you withdraw the entire amount instead? i used 100 to show that it doesnt work
2 years ago
what is the full amount
2 years ago
493
2 years ago
screenshot please
2 years ago
(100 already gone)

2 years ago
okay, let me verify that
2 years ago
verified, your pending withdrawal is now $490 - shall i proceed with the payout?
2 years ago
yeah, that would be great.
2 years ago
received, thank you :)
2 years ago
so this was a one time thing, going forward you will need to be on a usage based subscription
2 years ago
here are our docs on that -
2 years ago
will that get rid of the hobby discount?
2 years ago
i'm not sure
2 years ago
that seems really hacky as well - i just have to throw away my credits i have in my account?
2 years ago
could i create a feature request to open up withdrawals for prepaid plans?
2 years ago
of course -
2 years ago
going to mark this as solved though!