Unable to withdraw earnings as prepaid

2 years ago

I'm trying to withdraw my template kickacks to Github Sponsors, but the Submit button is greyed out (disabled). Above it it mentions that "Prepaid users cannot send credit transfers, but they may receive them. To send credits, please upgrade to a usage-based account." This stays no matter what amount I put or which withdrawal option I choose. This doesn't make sense for the earnings page - prepaid users should still be able to use the template earnings.

Closed

30 Replies

2 years ago

n/a


2 years ago

screenshot please


2 years ago

1303221391503659101


2 years ago

have you withdrawn before?


2 years ago

yes


2 years ago

i have no record of that in our database, but i see we have done a one time sponsor for you on june 19th in github


2 years ago

did you talk to matt for that?


2 years ago

yeah, i think he did that manually


2 years ago

i see


2 years ago

okay, ill assess my options and get back to you, its likely that ill do this one manually too and going forward you would need to be on a usage-based account.


2 years ago

thanks, still sort of confused, though - why should earnings be locked behind a usage based account? you cant send credit transfers with that page anyways


2 years ago

not sure sorry


2 years ago

@sixfalls - please check the page again


2 years ago

i see it - i forgot to mention but could you withdraw the entire amount instead? i used 100 to show that it doesnt work


2 years ago

what is the full amount


2 years ago

493


2 years ago

screenshot please


2 years ago

(100 already gone)

1303236070187597864


2 years ago

okay, let me verify that


2 years ago

verified, your pending withdrawal is now $490 - shall i proceed with the payout?


2 years ago

yeah, that would be great.


2 years ago

received, thank you :)


2 years ago

so this was a one time thing, going forward you will need to be on a usage based subscription


2 years ago

here are our docs on that -


2 years ago

will that get rid of the hobby discount?


2 years ago

i'm not sure


2 years ago

that seems really hacky as well - i just have to throw away my credits i have in my account?


2 years ago

could i create a feature request to open up withdrawals for prepaid plans?


2 years ago

of course -


2 years ago

going to mark this as solved though!


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