a year ago
I'm trying to withdraw my template kickacks to Github Sponsors, but the Submit button is greyed out (disabled). Above it it mentions that "Prepaid users cannot send credit transfers, but they may receive them. To send credits, please upgrade to a usage-based account." This stays no matter what amount I put or which withdrawal option I choose. This doesn't make sense for the earnings page - prepaid users should still be able to use the template earnings.
30 Replies
a year ago
n/a
a year ago
screenshot please
a year ago
a year ago
have you withdrawn before?
a year ago
yes
a year ago
i have no record of that in our database, but i see we have done a one time sponsor for you on june 19th in github
a year ago
did you talk to matt for that?
a year ago
yeah, i think he did that manually
a year ago
i see
a year ago
okay, ill assess my options and get back to you, its likely that ill do this one manually too and going forward you would need to be on a usage-based account.
a year ago
thanks, still sort of confused, though - why should earnings be locked behind a usage based account? you cant send credit transfers with that page anyways
a year ago
not sure sorry
a year ago
@sixfalls - please check the page again
a year ago
i see it - i forgot to mention but could you withdraw the entire amount instead? i used 100 to show that it doesnt work
a year ago
what is the full amount
a year ago
493
a year ago
screenshot please
a year ago
(100 already gone)
a year ago
okay, let me verify that
a year ago
verified, your pending withdrawal is now $490 - shall i proceed with the payout?
a year ago
yeah, that would be great.
a year ago
received, thank you :)
a year ago
so this was a one time thing, going forward you will need to be on a usage based subscription
a year ago
here are our docs on that -
a year ago
will that get rid of the hobby discount?
a year ago
i'm not sure
a year ago
that seems really hacky as well - i just have to throw away my credits i have in my account?
a year ago
could i create a feature request to open up withdrawals for prepaid plans?
a year ago
of course -
a year ago
going to mark this as solved though!