Unable to withdraw earnings as prepaid

6 months ago

I'm trying to withdraw my template kickacks to Github Sponsors, but the Submit button is greyed out (disabled). Above it it mentions that "Prepaid users cannot send credit transfers, but they may receive them. To send credits, please upgrade to a usage-based account." This stays no matter what amount I put or which withdrawal option I choose. This doesn't make sense for the earnings page - prepaid users should still be able to use the template earnings.

0 Replies

6 months ago

n/a


6 months ago

screenshot please


6 months ago

1303221391503659000


6 months ago

have you withdrawn before?


6 months ago

yes


6 months ago

i have no record of that in our database, but i see we have done a one time sponsor for you on june 19th in github


6 months ago

did you talk to matt for that?


6 months ago

yeah, i think he did that manually


6 months ago

i see


6 months ago

okay, ill assess my options and get back to you, its likely that ill do this one manually too and going forward you would need to be on a usage-based account.


6 months ago

thanks, still sort of confused, though - why should earnings be locked behind a usage based account? you cant send credit transfers with that page anyways


6 months ago

not sure sorry


6 months ago

@sixfalls - please check the page again


6 months ago

i see it - i forgot to mention but could you withdraw the entire amount instead? i used 100 to show that it doesnt work


6 months ago

what is the full amount


6 months ago

493


6 months ago

screenshot please


6 months ago

(100 already gone)

1303236070187597800


6 months ago

okay, let me verify that


6 months ago

verified, your pending withdrawal is now $490 - shall i proceed with the payout?


6 months ago

yeah, that would be great.


6 months ago

received, thank you :)


6 months ago

so this was a one time thing, going forward you will need to be on a usage based subscription


6 months ago

here are our docs on that -


6 months ago

will that get rid of the hobby discount?


6 months ago

i'm not sure


6 months ago

that seems really hacky as well - i just have to throw away my credits i have in my account?


6 months ago

could i create a feature request to open up withdrawals for prepaid plans?


6 months ago

of course -


6 months ago

going to mark this as solved though!