Unauthorized Charge – Refund Request and Auto Billing Cancellation
muhamedhalim
PROOP

2 months ago

I am writing to report an unauthorized charge on my credit card.

An amount of USD 15 was charged by Railway, despite the fact that I have already paid for the hosting service recently. This charge was unexpected.

I kindly request:

  • A clarification regarding the reason for this charge

  • A refund of the USD 15 amount

  • Immediate cancellation of any automatic billing, as I do not authorize future charges to my credit card

Please confirm once the refund is processed and auto billing is disabled.

Thank you for your prompt attention to this matter.

Attachments

Closed

1 Replies

2 months ago

Hello,

You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund

Best,

The Railway Team


Status changed to Awaiting User Response Railway about 2 months ago


Status changed to Closed brody about 2 months ago


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