Unclear verbiage on the pricing page:
rryanhoward
PROOP

10 months ago

Pro plan says: "Unlimited team seats included New!"

But in the dash billing section after adding a team member: "You are billed all the team's usage and** $20 per each member seat monthly.**"

Which is it?

10 Replies

rryanhoward
PROOP

10 months ago

N/A


medim
MODERATOR

10 months ago

This is related to Railway Metal


medim
MODERATOR

10 months ago

The $20 per seat cost will be deducted from your invoice if your metal usage is >= 80%.


medim
MODERATOR

10 months ago

If you don't hit the 80% of services on metal then you will still be billed on a per seat basis



rryanhoward
PROOP

10 months ago

You need to update / clarify that on your pricing page ASAP. It creates a trust problem.


brody
EMPLOYEE

10 months ago

Hello,

It is clarified on the pricing page, there is a banner just below all three pricing cards that specifies the conditions!


One of those damned if you do, damned if you don't problems.

As of now, all net new Pro accounts are fully on Metal. This condition is for existing customers who may be on the old pricing paradigm.


rryanhoward
PROOP

10 months ago

Yep. Just trying to help


Appreciate it! I think it wasn't a good feeling when we had to pause migrations when (false alarm) we thought there was an issue.

Now that we have the knobs in place to allow users to move, I think we're better there.

With that said, we don't like selling what's not on the cart- so appreciate the call out


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