N/A

My immediate suspicion is that you might have a Team account still active somewhere, are you sure you don't have a pro plan account?

Where can I check I use a pro plan or not? I checked my dashboard. There is no team right now.

On the top right of your dashboard, can you click on your profile picture
this will show a dropdown with all associated accounts like so:

Interesting, is this the only Railway account you have?

Is there any way you can search the account which use specific email address ?

I imagine the Railway team could, I don't work for Railway though so I can't access user accounts or anything like that
if this is the only account you know of then I can escelate it to the Railway team so they can investigate further

I see. Thank you for your help.

No problem, so I'm right to assume that this is the only Railway account you're aware of owning?

I am going to check one more account right away. and I am going to let you know.

Awesome, thank you :)

I checked. It is same.

Alright, I'll escelate to the team so they can find what is causing you to get charged 20 dollars a month

Thank you.

Happy to help!

^ please log in wes

yes

please let us know when you have logged in

I just logged in.

you must have used the incorrect account

does it still show as anonymous?

there is the other one. But it seems like never used.

please log into the help station with the correct account

I would like to know which account the invoice emails are registered to. is it possible?

that would be the account you have received the invoices in

then it is same account.

you still show as anonymous

either way, please closely monitor that helps thread as you are unlikely to get emails about thread activity if you do not log in

alright.

I logged in. Can you see me?

yep there you go, you're good now

alright, locking this thread in favour of the help station thread