c65d5804-6771-4067-8ecf-76e0eeda9977

See only 5$ used

Payment i made

A subscription is 5 dollars.. 5 x 2 = 10.. 10 dollars. everything checks out.
Its showing zero dollars because that number only displays charges made to your card, you had credits so zero dollars was taken from your card for your subscriptions.

I think what Brody is getting as is that the Mar 26th payment is pulling its 5$ subscription fee from your available credits. Would you mind clicking into the “View” button beside the Mar 26th invoice and sending a screenshot of the values?

yeah both the february and march subscriptions came out of your credits, both where 5$, so there went your 10$

And now that you’ve run out of available credits (5$ included per month), your subscription was paused

clarification on monthly subscription costs needed

Yesterday I added card for auto payment of future bill not like prepaid based

the usage based subscriptions takes money automatically out of the card to pay for the service, thus you see the 5$ listed there.
you where previously on the pre-paid plan.

Yeah but it's still not clear where the 5$ out of 10$ went

it was used to pay for your subscription

Ah listen in hobby plan , they give initial 5$ discount
Isn't it ?

nope, you are thinking of the included credits, the included credits can not be used to pay for the subscription.

I started membership on 27 Feb
Charged 5$ upfront from 10$ credit
I used 5.5$ worth credit
So i should have 4.5$ left coz 5$ discount is provided in hobby plan but in prepaid credit my balance is zero

you loaded 10$
two billing cycles went by and you where charged 5$ for both
you end up with 0$
you signed back up for the plan but this time as usage-based and where charged 5$

im honestly not sure whats unclear, theres no errors here, you weren't short changed, the math adds up.

Yeah but yesterday I started new cycle and paid separate amount , not deducted from prepaid amount

because you had no credits remaining, as I've explained a few times

Might be best to work this out with the team

!t

but there's nothing wrong ?

please login to the Railway forums and to your thread here https://help.railway.app/questions/unfair-charges-d79b355e

they’re confused and we’re not articulating the issue well. The team will be able to sort this out and resolve this

but there's nothing to resolve, I don't think we should shove this on the team

I disagree. How did they manage to use all of their 5$ of included credits in one day? Sure their plan was renewed with the 5$ of paid credits, but it seems as though their account was shut down because their balance hit zero disregarding the included credits

the team will be able to access their account and payment records to solve this issue. Lots is getting lost in translation with the back and forth here

How did they manage to use all of their 5$ of included credits in one day?
they didnt, dont know where you got that from.

it seems as though their account was shut down because their balance hit zero
yep thats exactly how it works on the pre-paid plan.

they signd up to hobby on the pre-paid plan by loading 10$ in pre-paid credits
two billing cycles went by
they now have zero credits
plan is demoted to trial
they have now signed back up on hobby with the automatic payment plan and where charged 5$

im not seeing any issues with this timeline

the timeline I’m understanding is this.

user loads 10$
uses 5$ for 1st month of plan
uses 5$ for 2!: month of plan
account is reverted to trial plan after deducting credits for 2nd month

this seems like a bug to me, after a second look

user loads 10$
uses 5$ for 1st month of plan
uses 5$ for 2!: month of plan
account is reverted to trial plan after there is no credits left for 3rd month

February is 1st month, march is second month. 3rd month starts april 26th

the account should be active, since they used credits to pay for their subscription today. The 5$ payment is paid in advance, no?

although the charges are made at the end of the cycle, if they dont have the credits for the next cycle the plan isnt going to continue for free.

that 5$ from today is them signing back up to the hobby plan but this time on the automatic payment method, where you get 5$ charged right away

The charges for a cycle are made at the end of the cycle? are you 100% on that

I thought users were charged 5$ immediately, clearing them for the next month unless they incur more than 5$ of resource usage

Meaning the 5$ feb 26 would clear them for march, 5$ mar 26 clears them until april

yes, i know it seems odd but thats how its done, railway has also started charging select users helf way through the month for a small amount of their usage, though thats not happening here, just backing up my point

hang on, so where did the second 5$ go then?

if they were back-charged for the month of march right now, that would be 5$

they started their subscription feb 27th, meaning their first charge should be today according to your back charge logic

I have unfortunately lost the energy to continue this thread, I'm sorry

No worries. In that case, since the user and I are both still confused, I’m going to suggest that they raise this to the team so the team can clearly explain this to both of us

refer to this @zen

!t

Dude you didn't understood for today plan I paid another 5$
The amount is not big for me
But there is something which is not yet explained that where is the remaining credits