I think the same

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.

Paying customers should not be deprioritized.

We hear you, and your frustration is completely valid. The good news is that the incident has been resolved and builds are now processing normally for all plans, including Hobby. If you have any queued deployments, they should be going through now - otherwise a redeploy will get things moving.

To address the fairness concern directly: this is a rare, temporary measure during incident recovery, not standard operations. It is a documented aspect of the platform that in exceptional circumstances, Pro/Enterprise tiers may be briefly prioritized to help stabilize the queue faster. Your existing running services are never affected during these pauses.

We're sorry for the disruption.