Are you using the internal url in a local environment?

Or on your deployed app

deployed app

https://canary.discord.com/channels/713503345364697088/1212267176812355645/1212267176812355645

someone's raised this before but it looks like they didn't get a solution

Instead of using the URL to connect, can you define individual values? Like Host, User, Password, Port, DB…

my guess is that tortoise is malformatting the internal URL, but I'm not sure

okay ill try that

Another thing that you could try is joining #🚅｜priority-boarding and enabling the IPv4 Feature Flag

@shiv any update on this?

hey no that's not working

py TORTOISE_ORM = { "connections": { "default": { "engine": "tortoise.backends.asyncpg", "credentials": { "host": os.getenv("DB_HOST"), "port": int(os.getenv("DB_PORT", 5432)), "user": os.getenv("DB_USER"), "password": os.getenv("DB_PASSWORD"), "database": os.getenv("DB_NAME"), } } }, "apps": { "models": { "models": ["core.models", "aerich.models"], "default_connection": "default", } }, }

File "/usr/local/lib/python3.12/socket.py", line 978, in getaddrinfo
for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
socket.gaierror: [Errno -2] Name or service not known

asyncpg fails

i've joined priority boarding but i don't see the ipv4 flag?

It's been GA'd now so it is automatically enabled on all new environments.

hm okay

but im still getting the same error

so i'm running this via a dockerfile which runs a run.sh and that has a migration command

which is where it seems to be failing

```Dockerfile
FROM python:3.12-slim

WORKDIR /app

Install build dependencies for packages with C extensions

RUN apt-get update && apt-get install -y \
gcc \
g++ \
&& rm -rf /var/lib/apt/lists/*

Install uv

COPY --from=ghcr.io/astral-sh/uv:latest /uv /usr/local/bin/uv

Copy dependency files

COPY pyproject.toml uv.lock* ./

Install dependencies using system Python

RUN uv sync --frozen --no-dev --python $(which python3)

Copy application code

COPY . .

Make startup script executable

RUN chmod +x run.sh

CMD ["./run.sh"]```

I'll let the community assist with that.

also how do i use the priority support that comes with the pro plan

1428617776242622484

also how do i use the priority support that comes with the pro plan

i tried moving the migration command to as a pre-deploy hook

same error

1428628699640631338

project id: 888aac70-2f2a-450d-9270-35ecef7b4c86

okay this is terribly stupid on my end but i just realised i wasn't on the same project?

also the side panel hiding the add service button makes it really confusing

Priority support would be in regards to platform issues.

!s

Don't worry, it happens lol 😄

Did you managed to make it work?

yeah it worked in the end

thanks

nice!

anything I can help you with?

nop all good

amazing

!s