Could you please try removing your current payment method and adding a standard credit or debit card instead, then attempt the upgrade again? You can manage your payment methods at https://railway.com/workspace/billing. We're sorry for the inconvenience, and the $1 verification charges from your attempts should be released back automatically.

Hi Chandrika - I have tried with 4 different cards now. Any other suggestions? Trying to set my team up

We use Stripe to process all payments. The error you're seeing indicates something is blocking the transaction at the payment processing level. Please try using a standard bank-issued credit or debit card (not prepaid, virtual, or alternative payment methods) and ensure there are no restrictions on international transactions. If the issue persists, contacting your bank to authorize the charge may help.

I have tried like 5 different cards now. The fact Railway is charging the account $1 to initilise a transsaction, means it is not the fault of stripe of the banking provider. Can you not try clearing the billing history on the account or in the db for my account?