Upgrade plan (and refund?)
kaijonsson
PROOP

9 months ago

Hi!

I'm in quite the pickle..
I want to upgrade my hobby plan to a pro plan.

So i did that, and it created a new workspace for me, so that my running services was still in the hobby-plan workspace(?) This i did not understand. So i deleted the pro plan project.

Now i'm stuck with two questions.

  1. How do i upgrade my current workspace OR migrate my hobby plan services to a new pro plan?

  2. How do i get a refund on the pro plan that i cancelled/deleted OR get a new upgrade for free but the correct project being upgraded?

sincerely, Axel

Solved

0 Replies

kaijonsson
PROOP

9 months ago

project id ----> 10793d02-1201-48dd-b08e-37773f7078e0

brody
EMPLOYEE

9 months ago

Hello,

Creating a new Pro plan Workspace is the path forward right now.

After you create it you can transfer your projects to it from within the project settings.

  1. I'll refund it.

kaijonsson
PROOP

9 months ago

Oh, ok. I’ll see if I can find the transfer option then. Thanks for the help and the refund!

brody
EMPLOYEE

9 months ago

please provide the invoice id

cojoclaudiu
HOBBY

9 months ago

@Axel please let me know if you can transfer. I need to do the same thing, changing from hobby to pro

brody
EMPLOYEE

9 months ago

you can transfer the project from within the project settings

brody
EMPLOYEE

9 months ago

!s

Status changed to Solved brody • 9 months ago

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