URGENT ACTIVATION!!!!

leandrobnk

HOBBYOP

2 years ago

Guys, you blocked my account and my system is down, I've been trying to pay the bill all day and I can't, I opened a call and got no response, I'm having losses with my customers, will you help me resolve this or will I having to migrate everything to another provider.

14 Replies

leandrobnk

HOBBYOP

2 years ago

URGENT ACTIVATION

brody

EMPLOYEE

2 years ago

have you opened a private thread on the help station?

leandrobnk

HOBBYOP

2 years ago

yes

1257825063030489300

leandrobnk

HOBBYOP

2 years ago

I need to resolve this urgently, I have everything stuck here

brody

EMPLOYEE

2 years ago

where you previously on the Pro plan?

leandrobnk

HOBBYOP

2 years ago

Hobby

leandrobnk

HOBBYOP

2 years ago

I'm trying to pay this invoice and I can't

1257826266414055700

coderjoshdk

TRIAL

2 years ago

(you have a 3 day grace period btw. So you still do have some time)

leandrobnk

HOBBYOP

2 years ago

everything is "paused"

1257826841314594800

brody

EMPLOYEE

2 years ago

Hobby users do not get any guaranteed timeline for responses, you would need to be on the Pro plan going forward, and with that in mind, please wait for the team to respond

brody

EMPLOYEE

2 years ago

opening multiple threads is not helping anything

leandrobnk

HOBBYOP

2 years ago

I just want to be able to pay the bill, I think this is simple and should be supported for all plans

leandrobnk

HOBBYOP

2 years ago

If I'm using the service it's because I need to be able to pay the invoice, what can't happen is that my system stops because I can't pay the invoice, I really hope to be able to pay the invoice as quickly as possible

brody

EMPLOYEE

2 years ago

as mentioned there is not a guaranteed timeline for responses for hobby users.