URGENT ACTIVATION!!!!
leandrobnk
HOBBYOP

2 years ago

Guys, you blocked my account and my system is down, I've been trying to pay the bill all day and I can't, I opened a call and got no response, I'm having losses with my customers, will you help me resolve this or will I having to migrate everything to another provider.

14 Replies

leandrobnk
HOBBYOP

2 years ago

URGENT ACTIVATION


2 years ago

have you opened a private thread on the help station?


leandrobnk
HOBBYOP

2 years ago

yes

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leandrobnk
HOBBYOP

2 years ago

I need to resolve this urgently, I have everything stuck here


2 years ago

where you previously on the Pro plan?


leandrobnk
HOBBYOP

2 years ago

Hobby


leandrobnk
HOBBYOP

2 years ago

I'm trying to pay this invoice and I can't

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coderjoshdk
TRIAL

2 years ago

(you have a 3 day grace period btw. So you still do have some time)


leandrobnk
HOBBYOP

2 years ago

everything is "paused"

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2 years ago

Hobby users do not get any guaranteed timeline for responses, you would need to be on the Pro plan going forward, and with that in mind, please wait for the team to respond


2 years ago

opening multiple threads is not helping anything


leandrobnk
HOBBYOP

2 years ago

I just want to be able to pay the bill, I think this is simple and should be supported for all plans


leandrobnk
HOBBYOP

2 years ago

If I'm using the service it's because I need to be able to pay the invoice, what can't happen is that my system stops because I can't pay the invoice, I really hope to be able to pay the invoice as quickly as possible


2 years ago

as mentioned there is not a guaranteed timeline for responses for hobby users.


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