10 months ago
How long does it take for them to respond to contact@railway.app?
My business is completely at a standstill because of this.
3 Replies
10 months ago
5 - 7 days for ban appeals.
You've sent an email to contact@railway.app, that's the best course of action. This server does not handle ban appeals. Closing out this thread
10 months ago
I can't wait the minimum of 5 days to get a response and have my applications back online.
I need at least access to the database of one of my projects, where I had a problem with my backup.
So I can generate a new backup and restore it on another database while I wait for a response.
Database:
Project name: Wecheck
project_id= a98787e3-9337-47fc-9735-678ac54096e0
service_id= e123e378-321a-4675-a14f-15327f80d197
environmentId= dba68f1b-4adb-4811-bf43-c481b74b239c
Is this possible?
10 months ago
Based on our internal investigation, we were wrongly classified as phishing.
We need to generate a backup of this database so we can get the application back online for customers to use.
Status changed to Closed brody • 10 months ago