a year ago
I’m in a critical situation and need urgent help. My Railway service has been down for over 4 hours due to an unpaid invoice. I attempted to pay the invoice via Stripe, but I encountered an error stating:
"This invoice can no longer be paid on Stripe. Please contact Railway (billing@railway.app) who will arrange an alternative method to pay this invoice, or issue you a new invoice."
I’ve already contacted the Railway billing team, but their automated response mentioned a 5-10 business day response time, which is far too long for my current needs.
At the very least, I urgently need access to a backup of my database to minimize the impact of this downtime.
If anyone from the Railway team or the community can assist or escalate this issue, I would be extremely grateful. My operations depend on resolving this as quickly as possible.
Thank you so much for any help or advice.
4 Replies
a year ago
You have already opened a help thread that has been raised to the team. Please do not continue to open help threads.
You are on the hobby plan, which does not have a set SLA. If you require faster help from the team, please upgrade to the pro plan. Closing this thread
a year ago
!s
Status changed to Solved adam • about 1 year ago
Status changed to Solved adam • about 1 year ago
Status changed to Open matheussdev • about 1 year ago
a year ago
Thank you for your response. Unfortunately, I wasn’t able to upgrade my original account to the Pro plan because the invoice on Stripe was blocked, and I couldn’t proceed with the payment.
As a temporary solution, I created a new account to access the Pro plan. However, I urgently need to resolve the issue with my original account (registered with matheus.souza@acad.ifma.edu.br) to recover my data and ensure continuity of my services.
This situation has caused significant disruption, and I would greatly appreciate your assistance in unblocking the invoice or providing a solution to recover access to my old account.
Status changed to Completed adam • about 1 year ago