URGENT: Billing issue
teklabs-dev
HOBBYOP

a year ago

Hi team, can someone help check my account? I'm currently on the hobby plan and is paying monthly on 15th as usual. Suddenly at the start of March I saw a payment charge to my credit card from Railway, and now when I check back my account it's became Trial Plan, all my services are paused and it's charging me more than usual! Seems like it's charging day 1 of Feb till now, even though I've paid for usage from 1st to 14th. All my previous billing history are gone too

Please help take a look at it ASAP, thank you!

Solved

4 Replies

teklabs-dev
HOBBYOP

a year ago

N/A


adam
MODERATOR

a year ago

!t


adam
MODERATOR

a year ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam 11 months ago


brody
EMPLOYEE

a year ago

Hello, thank you for the report, we will be looking into this today


brody
EMPLOYEE

a year ago

@beel - fixed


Status changed to Solved brody 11 months ago


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