urgent: can i resume services using my $24.49 credits (trial ended)?
turborx
FREEOP

7 months ago

hi i need help with a trial/credits issue.

account credits: $24.49
workspace status: trial ended (dashboard prompts upgrade)

questions:

  1. can the $24.49 railway credits be applied to resume services without upgrading the workspace?

  2. if not, is there any short-term exception or grace period so i can either upgrade or migrate?

thanks!

Solved

18 Replies

turborx
FREEOP

7 months ago

N/A


turborx
FREEOP

7 months ago

1403988160802984000
1403988161083871200


7 months ago

  1. you'd need to upgrade - although I believe the credits stay meaning after the initial upgrade the credits can be used to keep your plan going for a while since Railway will use credits for payments first

  2. unfortunately not, but upgrading is pretty much instantaneous


clashing
HOBBY

7 months ago

Turbo, did you upgrade? If yes, then are your credits still there or not?


clashing
HOBBY

7 months ago

@TurboRx ??


clashing
HOBBY

7 months ago

@TurboRx ??


turborx
FREEOP

7 months ago

not yet i haven't upgraded. i will if the credits will be used automatically. can you confirm that after i upgrade my $24.49 credits will be applied to billing first and that i only need to restart/redeploy my projects afterward to get services running again?


7 months ago

Credits cannot be applied to the initial subscription cost, but as long as those credits are not trial credits, they should stick around after you upgrade. I’m not sure what happens to trial specific credits, there’s a possibility they don’t carry over.


7 months ago

All you will need to do to kick off your projects is redeploy


7 months ago

When I upgraded to Hobby plan, my Railway credits got deducted after putting in the Card Details.


turborx
FREEOP

7 months ago

ok thanks!


clashing
HOBBY

7 months ago

Did you upgrade from Trial to Hobby plan for the first time?

And after entering your card details, you are saying that your credits were used rather than the money via the credit card, right?


7 months ago

Yass


clashing
HOBBY

7 months ago

Great, thanks for confirming that


clashing
HOBBY

7 months ago

I guess everything is sorted in this thread. If @TurboRx allows, this can be marked as solved by the team


turborx
FREEOP

7 months ago

yeah mark this as solved.


clashing
HOBBY

7 months ago

BTW, have you upgraded?


7 months ago

!s


Status changed to Solved dev 7 months ago


Loading...