Urgent for Freelance Client!: Custom Domain Not Connecting since 3 Days Now

faansyHOBBY

a year ago

Hi everyone,
I have taken all steps in the documentation to connect a custom domain I bought on Namecheap.com.
The domain does not seem to connect since 3 days now. Meanwhile, I have been using the "Generated Domain" from Railway.
Kindly help me urgently, as I am at the verge of losing a client and my hard-earned money.
Thanks.

Solved

33 Replies

a year ago

Could you try disconnecting the domain from your Railway project and removing the CNAME from namecheap, and then re-add the Custom Domain?


a year ago

please provide the domain?

something that might be worth trying, and has worked for other users of namecheap, would be disabling DNSSEC.


faansyHOBBY

a year ago


faansyHOBBY

a year ago

Sorry for the late response, I was concluding the client's work. And I just did and ready to show them, but the domain won't show up.


a year ago

what is the status of your domain in the service settings?

what is the value of the root record in namecheap?

are you using namecheap's nameservers?

have you tried disabling dnssec?


faansyHOBBY

a year ago


faansyHOBBY

a year ago

an8sisgw.up.railway.app


faansyHOBBY

a year ago

Those are the custom DNS settings


faansyHOBBY

a year ago

I did not know this page needed a refresh for me to see your replies


a year ago

please answer all my questions


faansyHOBBY

a year ago

I applied those custom DNS settings on Custom Domain section on Namecheap.com just as I do when I host on another hosting provider for shared hosting (hostsailor.com)


faansyHOBBY

a year ago

please answer all my questions

Honestly, I do not know what dnssec is


faansyHOBBY

a year ago

I am not ignoring you, if you feel that is what I am doing. So sorry about that.


a year ago

i understand you're in a rush but please take your time to answer all my questions


faansyHOBBY

a year ago

The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)


a year ago

please provide a screenshot of that


faansyHOBBY

a year ago

For question 2, these are the records I placed on Namecheap.com.

9k5fs0mo.up.railway.app
an8sisgw.up.railway.app

as given by Railway


faansyHOBBY

a year ago

please provide a screenshot of that

Let me get it right away


faansyHOBBY

a year ago

Please, I do not see the option for screenshot


faansyHOBBY

a year ago

How do I go about it here?


a year ago

you would need to upload the image somewhere and provide a link to the image


faansyHOBBY

a year ago

The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)

And when I try to re-add my domain, it tells me that it is unavailable. Which means, Railway is hiding it somehow.


faansyHOBBY

a year ago

you would need to upload the image somewhere and provide a link to the image
OK. Where would be easier for you?


faansyHOBBY

a year ago

Ok Where would be easier for you?


faansyHOBBY

a year ago

I mean where I can upload the image. Your choice site.


a year ago

whatever works best for you


faansyHOBBY

a year ago

Are you still there?


faansyHOBBY

a year ago

OK


faansyHOBBY

a year ago

Here is my twitter, i will upload it there right now

https://twitter.com/jsuis_maxralph


faansyHOBBY

a year ago

Done, if you can see it


faansyHOBBY

a year ago

Can you see them?


faansyHOBBY

a year ago

I know you must be busy. Once again, sorry to bother you.
You can see my posts, right?
Are you the one increasing the view analytics?


a year ago

I'm sorry to have to ask you to jump through more hoops to get help, but I strongly feel you could get better help over on our discord server once joined please open a #Help thread.


Status changed to Solved railway[bot] over 1 year ago