Urgent for Freelance Client!: Custom Domain Not Connecting since 3 Days Now
faansy
HOBBYOP

2 years ago

Hi everyone,
I have taken all steps in the documentation to connect a custom domain I bought on Namecheap.com.
The domain does not seem to connect since 3 days now. Meanwhile, I have been using the "Generated Domain" from Railway.
Kindly help me urgently, as I am at the verge of losing a client and my hard-earned money.
Thanks.

Solved

33 Replies

2 years ago

Could you try disconnecting the domain from your Railway project and removing the CNAME from namecheap, and then re-add the Custom Domain?


2 years ago

please provide the domain?

something that might be worth trying, and has worked for other users of namecheap, would be disabling DNSSEC.


faansy
HOBBYOP

2 years ago


faansy
HOBBYOP

2 years ago

Sorry for the late response, I was concluding the client's work. And I just did and ready to show them, but the domain won't show up.


2 years ago

what is the status of your domain in the service settings?

what is the value of the root record in namecheap?

are you using namecheap's nameservers?

have you tried disabling dnssec?


faansy
HOBBYOP

2 years ago


faansy
HOBBYOP

2 years ago


faansy
HOBBYOP

2 years ago

Those are the custom DNS settings


faansy
HOBBYOP

2 years ago

I did not know this page needed a refresh for me to see your replies


2 years ago

please answer all my questions


faansy
HOBBYOP

2 years ago

I applied those custom DNS settings on Custom Domain section on Namecheap.com just as I do when I host on another hosting provider for shared hosting (hostsailor.com)


faansy
HOBBYOP

2 years ago

please answer all my questions

Honestly, I do not know what dnssec is


faansy
HOBBYOP

2 years ago

I am not ignoring you, if you feel that is what I am doing. So sorry about that.


2 years ago

i understand you're in a rush but please take your time to answer all my questions


faansy
HOBBYOP

2 years ago

The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)


2 years ago

please provide a screenshot of that


faansy
HOBBYOP

2 years ago

For question 2, these are the records I placed on Namecheap.com.

9k5fs0mo.up.railway.app
an8sisgw.up.railway.app

as given by Railway


faansy
HOBBYOP

2 years ago

please provide a screenshot of that

Let me get it right away


faansy
HOBBYOP

2 years ago

Please, I do not see the option for screenshot


faansy
HOBBYOP

2 years ago

How do I go about it here?


2 years ago

you would need to upload the image somewhere and provide a link to the image


faansy
HOBBYOP

2 years ago

The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)

And when I try to re-add my domain, it tells me that it is unavailable. Which means, Railway is hiding it somehow.


faansy
HOBBYOP

2 years ago

you would need to upload the image somewhere and provide a link to the image
OK. Where would be easier for you?


faansy
HOBBYOP

2 years ago

Ok Where would be easier for you?


faansy
HOBBYOP

2 years ago

I mean where I can upload the image. Your choice site.


2 years ago

whatever works best for you


faansy
HOBBYOP

2 years ago

Are you still there?


faansy
HOBBYOP

2 years ago

OK


faansy
HOBBYOP

2 years ago

Here is my twitter, i will upload it there right now

https://twitter.com/jsuis_maxralph


faansy
HOBBYOP

2 years ago

Done, if you can see it


faansy
HOBBYOP

2 years ago

Can you see them?


faansy
HOBBYOP

2 years ago

I know you must be busy. Once again, sorry to bother you.
You can see my posts, right?
Are you the one increasing the view analytics?


2 years ago

I'm sorry to have to ask you to jump through more hoops to get help, but I strongly feel you could get better help over on our discord server once joined please open a #Help thread.


Status changed to Solved Railway about 2 years ago


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