2 years ago
Hi everyone,
I have taken all steps in the documentation to connect a custom domain I bought on Namecheap.com.
The domain does not seem to connect since 3 days now. Meanwhile, I have been using the "Generated Domain" from Railway.
Kindly help me urgently, as I am at the verge of losing a client and my hard-earned money.
Thanks.
33 Replies
2 years ago
Could you try disconnecting the domain from your Railway project and removing the CNAME from namecheap, and then re-add the Custom Domain?
2 years ago
please provide the domain?
something that might be worth trying, and has worked for other users of namecheap, would be disabling DNSSEC.
2 years ago
Sorry for the late response, I was concluding the client's work. And I just did and ready to show them, but the domain won't show up.
2 years ago
what is the status of your domain in the service settings?
what is the value of the root record in namecheap?
are you using namecheap's nameservers?
have you tried disabling dnssec?
2 years ago
Those are the custom DNS settings
2 years ago
I did not know this page needed a refresh for me to see your replies
2 years ago
I applied those custom DNS settings on Custom Domain section on Namecheap.com just as I do when I host on another hosting provider for shared hosting (hostsailor.com)
2 years ago
please answer all my questions
Honestly, I do not know what dnssec is
2 years ago
I am not ignoring you, if you feel that is what I am doing. So sorry about that.
2 years ago
i understand you're in a rush but please take your time to answer all my questions
2 years ago
The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)
2 years ago
For question 2, these are the records I placed on Namecheap.com.
9k5fs0mo.up.railway.app
an8sisgw.up.railway.app
as given by Railway
2 years ago
please provide a screenshot of that
Let me get it right away
2 years ago
Please, I do not see the option for screenshot
2 years ago
How do I go about it here?
2 years ago
you would need to upload the image somewhere and provide a link to the image
2 years ago
The status of my domain in the service settings right now is thateverything has disappeared. The Railway given domain and my faansy.com domains (faansy.com and www.faansy.com)
And when I try to re-add my domain, it tells me that it is unavailable. Which means, Railway is hiding it somehow.
2 years ago
you would need to upload the image somewhere and provide a link to the image
OK. Where would be easier for you?
2 years ago
Ok Where would be easier for you?
2 years ago
I mean where I can upload the image. Your choice site.
2 years ago
Are you still there?
2 years ago
OK
2 years ago
Here is my twitter, i will upload it there right now
2 years ago
Done, if you can see it
2 years ago
Can you see them?
2 years ago
I know you must be busy. Once again, sorry to bother you.
You can see my posts, right?
Are you the one increasing the view analytics?
2 years ago
I'm sorry to have to ask you to jump through more hoops to get help, but I strongly feel you could get better help over on our discord server once joined please open a #Help thread.
Status changed to Solved Railway • about 2 years ago