Hello,

You have logged into the wrong Railway account.

How can that be? I have only one account no? Do you see another one? Can you send me a DM?

I don't offer support over DMs.

You have two accounts, the Pro account you mentioned, and then this new account that you had just created.

Please log out, and log into the correct account.

But how did that happen, that the deployment crashed? I dind't change anything

You created a new Railway account instead of logging into your Pro account.

It doesn't work, thats why I am chatting here. Even while going with GitHub it still says that I lost my free trail but its still the same "OS" I created.

Maybe try going to your inbox to find emails from Railway regarding your deployment, you can then see which email it was sent to and then login via that email

That's what I did and I logged in via that Mail address. As I mentioned, I recognized it only because the webapp was suddenly down, I tried to check ad couldn't see my pro plan anymore.

I'm sorry but you have logged into the wrong Railway account, please make sure you are logging in via your original method

Sorry guys, I didn't do anything different. I only have that Mail-Adress. I have never created a second one. How can I fix this now? Is there any support function you can send a message to to contact me?

It looks like the hole project got deleted

Or let me ask differently, the only two ways to login is via mail and github? Anything else that I missed? I logged in 1 or 2 days ago with the exact same mail address. How can it be another account now?

there is google login as well but it only applies if you connected your google account

@Fragly it is still not possible to login to my main account. It should be possible to double check if my account/mail address used more than once no? I can only log in to the account with the free trail.

@Brody maybe same question to you as you should have more "options". Even if I go via the initial mail for confirming the pro plan it shows the free trail.

Hey there! Please refrain from pinging the team as mentioned in #🛂｜readme

Maybe there is an easier way to get support? 'Cause the issue's supposed to be with the account and not on the login side (mail side)

This is your method of getting support. As Brody said, you have logged into the wrong Railway account, please make sure you are logging in via your original method.

… I did. It didn't work. As I mentioned before, the WebApp which I was deploying was down out of sudden - so it won't have anything to do with logging in to the wrong account since it should be running without touching it, no? That's why I am asking you again to check in your system why that's not working.

And btw, I can't go via Central Station, as my Pro Plan is not available in my account.

I think there is a missunderstanding here, your application still exists within your Pro account, but you have logged into an account you just created so your account shows up as a trial, if you log into your correct account then you will be able to access your application.

There's nothing we can do from our side here, you need to log into the correct account.

Can you send me a link to my mail address with the pro account so I can see it or re-arange the password or the type of login? I would be very surprised if the mail is different from the mail I tried to log in now for hours. If it's my mistake, first drink on me if we ever meet in person <:salute:1137099685417451530> Could it be, that the account was created with the same Mail address?

You can find the correct email on your invoices

Hey again,
this is definitely not a login mistake on my side — it seems to be an internal account mapping issue.
I’m using the exact same email address that receives all my Pro Plan invoices, but when I log in (via both Email and GitHub), Railway only shows a “Free Trial ended” message and no projects.

This might indicate that your system created a duplicate account entry for the same email (very likely two different Clerk user IDs tied to the same address). That would explain why my Pro Plan and my actual projects are no longer visible.

Can you please check internally which Clerk or Stripe customer ID is connected to my billing email and re-link that to my login credentials?

Tbh, I don't get it why its not possible to push my account towords resetting a password or anything similar, if the above mentioned is not real problem.

We don't use clerk, I'm sorry but you are logging into the wrong account.

Then try to check my Stripe Customer Account and tell me which account is the right account. It can't be that difficult?!

Man, the only messages you've send me is the same every time. Just try and help me or just give me a quick call or whatever

What email is on your invoices

Then I hearby request a password reset. What do you need from myside for that? Either my account got hacked and has a new mail address or the problem is with your server.

tikru18@googlemail.com

We don't have password based logins.

I'll see what I can find out here.

I was incorrect, my apologies. The issue isn't an incorrect login; the issue is that you had deleted your workspace.

Why should I do that? Can you recreate the account? What does that mean?

I never deleted anything.

I still need a solution. How can we fix this now?

I'm sorry but we cannot resstore user deleted accounts.

But it wasn't my fault.

What about my pro plan? I paid for it - can you push this to another account?

I am sorry Brody, but I really want to have a solution now and don't want to ask for every single step that could be possible to solve this. I already spent way too much time on discussing a problem with you that never existed. So, whats the plan now?

How can you solve my problem. I just need my pro plan running on my account or the "new" one I created or I'll send you via DM another Login that I'll create and you can push the pro plan there. Or I create a new pro plan and you put the paid pro plan as a discount on my new account.

I will refund your last invoice so you can sign back up to Pro.

Done, you will see the refund back on your original payment method in 5 to 10 days.

Please go ahead and upgrade to Pro, and please be more careful going forward.

!s