8 months ago
Hey Railway team / community,
Hope someone can help me out here! I'm totally locked out of my Railway account right now.
I lost my 2FA codes and my recovery codes. I had them saved in an Apple Passwords Shared Group, but something went wrong when I tried to move them or make a new copy – the codes just aren't valid anymore. The weird part is, I still have the record of the original codes, but the system won't accept them.
My account is a paid account and I have a pretty important project hosted on Railway, so getting back in is super critical. I still have access to my Google account that's linked, but I can't log in or even disable 2FA because it keeps asking for those codes I don't have.
Could someone tplease tell me what the process is to get back into my account? Any guidance would be awesome!
Thanks a lo
6 Replies
8 months ago
Hello,
We can remove 2FA on your account.
In order for us to verify you, please create an empty repo named "Railway-2FA-Reset" under the GitHub account linked to your Railway account.
Once done, please let us know and then we will remove 2FA.
Thanks,
Brody
8 months ago
done
8 months ago
no problem!