Urgent help needed: Locked out of Railway account (lost 2FA/recovery codes)
hello-finny
PROOP

8 months ago

Hey Railway team / community,

Hope someone can help me out here! I'm totally locked out of my Railway account right now.

I lost my 2FA codes and my recovery codes. I had them saved in an Apple Passwords Shared Group, but something went wrong when I tried to move them or make a new copy – the codes just aren't valid anymore. The weird part is, I still have the record of the original codes, but the system won't accept them.

My account is a paid account and I have a pretty important project hosted on Railway, so getting back in is super critical. I still have access to my Google account that's linked, but I can't log in or even disable 2FA because it keeps asking for those codes I don't have.

Could someone tplease tell me what the process is to get back into my account? Any guidance would be awesome!

Thanks a lo

6 Replies

hello-finny
PROOP

8 months ago

I can't access my Project ID


brody
EMPLOYEE

8 months ago

Hello,

We can remove 2FA on your account.

In order for us to verify you, please create an empty repo named "Railway-2FA-Reset" under the GitHub account linked to your Railway account.

Once done, please let us know and then we will remove 2FA.

Thanks,
Brody


hello-finny
PROOP

8 months ago


brody
EMPLOYEE

8 months ago

done


hello-finny
PROOP

8 months ago

thanks!


brody
EMPLOYEE

8 months ago

no problem!


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