7 months ago
Hello,
I have a prepaid card linked to my account, which will expire on August 24. However, I see that your system is scheduled to charge the next payment on August 25.
There is still enough balance on the card to cover one more month of service, but after the 24th the card will no longer be valid. Could you please either process the payment one day earlier (on August 23), or let me know how I can make an additional payment to my account in advance?
This is very important for me as my ChatBot depends on uninterrupted service. I would greatly appreciate your urgent assistance.
Thank you in advance for your help.
Best regards,
Eliz.
2 Replies
7 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
7 months ago
Thank you for reaching out and for explaining your situation. I completely understand the importance of keeping your ChatBot service uninterrupted.
Unfortunately, we’re unable to process payments earlier than the scheduled billing date or accept prepaid cards as a payment method.
To ensure your subscription continues without disruption, we recommend adding a different payment method, such as a debit or credit card, to your account before August 24. This will allow the payment to be processed successfully on August 25.
Status changed to Awaiting User Response Railway • 7 months ago
6 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 months ago