Urgent increase server usage to enterprise
syenko
PROOP

4 months ago

Hello, we are dealing with server capacity issues right now and we are hoping to contact support to raise our memory and connection limit to handle more requests.

9 Replies

samgordon
PRO

4 months ago

I assume you are currently on the Pro plan?

syenko
PROOP

4 months ago

Yes

syenko
PROOP

4 months ago

It is still too slow

syenko
PROOP

4 months ago

We're dealing with ~500 active users

samgordon
PRO

4 months ago

And you are aware of the $1000/m minimum of the Enterprise plan?

And can you confirm that the reason your application is limited is due to hardware constraints?

syenko
PROOP

4 months ago

is there a way to increase memory and connection limit on pro?

syenko
PROOP

4 months ago

per usage?

samgordon
PRO

4 months ago

There is no connection limit, and the maximum memory per service is 32GB with a maximum 32vCPU

noahd
EMPLOYEE

4 months ago

I’d suggest looking into replicas

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